Terms of Service
These terms apply when you order our services through memoarm.com, messengers, social networks or by phone. By paying for an order you accept them.
1. Service provider
Services are provided by the individual entrepreneur Arman Zaveni Badasyan (TIN 28965783) under the name “MemoArm”.
2. Services
We care for graves in the Republic of Armenia: cleaning the plot, washing headstones and monuments, painting fences, bringing flowers, annual care and other work by agreement. What each service includes is described on its page on the site. The exact scope for your order is agreed in writing.
3. How to order
- You send a request on the site, in a messenger or by phone and give us the details of the grave.
- We clarify the details and tell you the price and timing.
- Once agreed, we send you a payment link. The order is accepted once paid, unless agreed otherwise.
You confirm that the grave details are correct and that you are entitled to order work on this grave (you are a relative or act with their consent). If other interested persons object to the work, we may suspend the order until the matter is resolved.
4. Prices and payment
Prices on the site are “from” prices for Yerevan in AMD; prices in RUB and USD are calculated at the Ameriabank rate for reference. The final price depends on the plot size, the monument’s condition and the cemetery’s distance and is fixed before work starts. Outside Yerevan, travel is charged extra; we tell you the amount in advance. See prices.
Payment is accepted via Paylink by link. Available methods and currencies are shown on the payment page. We do not pass the Paylink fee on to you: you pay the amount in the link. Your bank may charge its own fees for the payment or currency conversion.
5. Performance and report
We do the work by the agreed date. If the date needs to move (weather, public holidays, cemetery restrictions), we tell you in advance and agree a new date. After each visit we send a “before and after” photo and video report via WhatsApp or Telegram.
We use the photos and videos from the report only to report to you. We publish them on the site or social media only with your consent and without details identifying the deceased, unless you ask otherwise.
6. Cancellation and refunds
Cancellations and refunds are governed by our Refund Policy.
7. Liability
We are responsible for the quality and scope of the work agreed with you. We are not responsible for damage or wear not caused by us (weather, actions of third parties, natural ageing of materials), or for being unable to do the work because of incorrect grave details. If force majeure prevents the work, the deadline moves for as long as it lasts. These terms do not limit consumer rights that cannot be limited by law.
8. Personal data
How we process your data is described in our Privacy Policy.
9. Governing law and disputes
These terms are governed by the laws of the Republic of Armenia. We try to resolve disputes by negotiation, so please write to info@memoarm.com first. If we cannot agree, the dispute is settled by a court of the Republic of Armenia. This does not deprive a consumer of the protection given by the law of their country of residence.
10. Changes to these terms
We may change these terms. The new version applies from the date shown on this page. Orders paid earlier are governed by the version in force at the time of payment.
11. Provider details and contact
Arman Zaveni Badasyan, TIN 28965783. Email: info@memoarm.com, phone: +374 91 23 24 64. See also the Contacts page.