Refund Policy

1. How payment works

We agree on the price and scope of work with you in advance, in writing. The price is fixed before work starts. Once agreed, we send you a payment link via Paylink. You can pay with the methods shown on the payment page: bank card, Apple Pay, Google Pay or Armenian payment apps. The amount can be in AMD, USD, EUR or RUB.

Work starts once payment is received, unless agreed otherwise.

2. Cancelling before work starts

If you cancel before we go to the cemetery, we refund 100% of the payment.

If by the time you cancel we have already bought materials for your order (flowers, paint, etc.) or travelled outside Yerevan, we deduct only the actual costs, confirmed by receipts or photos, and refund the rest.

3. If the work cannot be done

If we cannot complete the order for reasons on our side or beyond anyone’s control (for example, the cemetery is closed or the grave cannot be found with the details provided), we will offer a new date or refund the work not done. If we have already done an agreed part of the work (for example, travel and search), its cost is agreed with you in advance.

4. If you are not satisfied with the result

After each visit we send you a photo and video report. If the work was not done to the agreed scope or has defects, tell us within 7 days of receiving the report and describe the problem. We will fix it free of charge on our next visit, or, if it cannot be fixed, refund the part not done or done poorly.

Work that was fully completed and accepted, with no complaint within this period, is not refundable. The condition of a monument and plot can change over time due to weather and other external causes; this is not a defect in our work.

5. Annual care and multi-visit packages

If you cancel annual care or another package, we refund the visits not yet made. Completed visits are charged pro rata at the package price.

6. How to request a refund

Write to info@memoarm.com, WhatsApp or Telegram with your name, phone number, payment date, amount and reason. We reply within 3 business days.

7. How and when you get your money

• Refunds go back by the same method used for payment. Card payments are refunded to the same card via Paylink.
• If you paid through a payment app and a refund by the same method is not technically possible, we will agree another method with you (for example, a bank transfer to the payer’s account).
• We issue the refund within 3 business days of agreeing it with you. How long it takes to reach your card depends on your card issuer and the payment system.
• Refunds are made in the same currency and amount as the payment. Your bank may convert it at its own rate; we do not cover exchange differences or your bank’s fees.

8. Your consumer rights

This policy does not limit the rights you have under the consumer protection laws of the Republic of Armenia or of your country of residence where those rights cannot be limited by contract.

9. Contact

Arman Zaveni Badasyan, TIN 28965783. Email: info@memoarm.com, phone: +374 91 23 24 64.